SECTION 1 – WHO WE ARE
This website is operated by Velldoll. Throughout this policy, “we”, “us” and “our” refer to Velldoll.
We offer this website, including all information, tools and services available from this site to you, the user.
If you have any questions about this Privacy Policy, please contact us at:
Email: velldoll@outlook.com
SECTION 2 – WHAT’S THE POINT OF THIS POLICY?
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.
By using our website and services, you agree to the collection and use of your personal information as described in this policy. If you do not agree with this policy, please do not use our website or services.
This policy covers information we collect directly from you. If you provide personal information to other parties, such as payment providers or third‑party websites, please check their privacy policies separately.
SECTION 3 – MIGHT THE POLICY CHANGE?
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
We will post the updated policy on this page with a new “Last updated” date. We encourage you to review this page periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.
SECTION 4 – WHAT DO WE COLLECT?
Information you provide to us directly:
l Contact information – such as your name, email address, shipping address, billing address, and phone number.
l Account information – such as your username, password, and order history.
l Transaction details – information about the products you purchase, payment methods, and order status.
l Communications – any information you include when you contact us via email, through our website, or participate in surveys, feedback forms, or promotions.
l Identity verification – information we may require for verification purposes, such as proof of ID, where necessary to prevent fraud.
Information we collect automatically:
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
l Device information – such as IP address, browser type and version, operating system, device type and identifier, and mobile network data.
l Usage information – such as pages you visited, products you viewed, search queries, transaction history, date and time stamps, and the website from which you arrived at our site.
l Cookies and similar technologies – we use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.
Information we receive from third parties:
l Payment information – our payment providers may share limited billing information with us for verification and fraud prevention purposes, including your name, email address, billing address, and payment confirmation. We do not store full credit card or payment details on our servers.
SECTION 5 – HOW DO WE USE YOUR INFORMATION?
We use your personal information for the following purposes:
l To process and fulfil your orders – including payment processing, order confirmation, shipping, and delivery.
l To manage your account – including creating and maintaining your account, and providing customer support.
l To communicate with you – including responding to your inquiries, sending order updates, and providing information about your transactions.
l To improve our services – including analysing usage patterns, optimising our website, and personalising your experience.
l For marketing purposes – where you have consented or where permitted by applicable law, we may send you promotional communications about our products and special offers. You can opt out at any time.
l To prevent fraud and ensure security – including detecting, investigating, and preventing fraudulent transactions, abuse, or other harmful activities.
l To comply with legal obligations – including tax, accounting, and regulatory requirements.
SECTION 6 – WHAT’S OUR LEGAL BASIS FOR COLLECTING THE INFORMATION?
We process your personal information based on the following grounds:
1. Performance of a contract – to take steps at your request before entering into a contract and to perform the contract we have with you, such as processing orders and delivering products.
2. Legitimate interests – to manage and improve our services, prevent fraud, and communicate with you about similar products (where permitted by law). We ensure that these interests do not override your rights and freedoms.
3. Consent – where we rely on your consent (e.g., for certain marketing communications or non‑essential cookies), we will ask you to actively opt in. You may withdraw your consent at any time by contacting us at velldoll@outlook.com.
4. Legal compliance – to comply with legal obligations to which we are subject, such as tax and accounting requirements.
SECTION 7 – HOW DO WE SHARE YOUR INFORMATION?
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
We may share your personal information with third‑party service providers who help us operate our website, process payments, fulfil orders, deliver products, send communications, and analyse data. These providers are contractually obligated to protect your information and only use it for the specific services they provide to us.
Categories of third parties we may share information with include:
l Payment processors – to process your payments securely.
l Shipping and fulfilment providers – to deliver your orders.
l IT and hosting service providers – to maintain and operate our website.
l Email and marketing service providers – to send you communications (only where you have consented or where permitted by law).
l Analytics providers – to help us understand how visitors use our website.
We may also disclose your information if required to do so by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, prevent fraud, or ensure the safety of our users.
SECTION 8 – DATA RETENTION
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
l To provide you with our services and complete transactions
l To comply with legal, tax, accounting, and regulatory obligations
l To resolve disputes and enforce our agreements
When we no longer need your personal information, we will securely delete or anonymise it. If you would like to request deletion of your personal data, please refer to Section 9 below.
SECTION 9 – YOUR RIGHTS
Depending on your location and applicable law, you may have the following rights regarding your personal information:
l Right to access – you have the right to request a copy of the personal information we hold about you.
l Right to rectification – you have the right to request that we correct any inaccurate or incomplete information.
l Right to erasure – you have the right to request that we delete your personal information, subject to certain legal exceptions.
l Right to restriction of processing – you have the right to request that we restrict the processing of your information in certain circumstances.
l Right to data portability – you have the right to receive your personal information in a structured, commonly used, and machine‑readable format.
l Right to object – you have the right to object to the processing of your information for direct marketing purposes or where we rely on legitimate interests.
l Right to withdraw consent – where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at velldoll@outlook.com. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.
If you are located in the EU and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
SECTION 10 – DATA SECURITY
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorised access, alteration, disclosure, or destruction.
These measures include encryption (SSL/TLS) for data transmitted between your browser and our website, restricted access to personal information, and regular monitoring of our systems for potential vulnerabilities.
Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
SECTION 11 – CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at velldoll@outlook.com, and we will take steps to delete that information.
SECTION 12 – COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and personalise content.
Types of cookies we use:
l Essential cookies – necessary for the website to function properly (e.g., shopping cart, checkout, login).
l Analytics/performance cookies – help us understand how visitors interact with our website (e.g., Google Analytics).
l Functional cookies – remember your preferences and settings to improve your experience.
l Marketing/targeting cookies – used to deliver relevant advertisements and measure the effectiveness of marketing campaigns (only with your consent).
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.
SECTION 13 – THIRD‑PARTY WEBSITES AND LINKS
Our website may contain links to third‑party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third‑party sites. We are not responsible for the privacy practices or content of any third‑party websites. We encourage you to review the privacy policies of any third‑party sites you visit.
SECTION 14 – HOW TO CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Email: velldoll@outlook.com
