1. Track Your Order
After you place an order, we will send you an order confirmation email containing your Order ID.
You can track your order in real time by visiting the “Track Order” page on our website and entering your Order ID and the billing email address you used at checkout.
How to use the tracking feature:
l Go to the “Track Order” page on our website.
l Enter your Order ID.
l Enter your billing email address.
l Click the “Track” button to view the latest shipping status.
If you have any questions about your order status, please feel free to contact us.
2. Shipping Coverage & Additional Shipping Fees
We work with professional logistics partners to deliver your orders. Shipping is free within our standard coverage areas. However, because shipping costs vary significantly by region, some remote addresses may fall outside our standard coverage and may require an additional shipping fee.
How to Check:
Since shipping fees depend on the delivery address, please follow these steps before placing your order:
l Provide your shipping address – Send us your full shipping address (including postal code).
l We will check it for you – We will confirm whether your address is within our standard coverage and inform you if an additional fee applies.
l Confirm before payment – You can decide whether to proceed with your order based on the total shipping cost we provide.
Additional Shipping Fee Rates (U.S. – Based on Postal Code):
l Standard Coverage: Free Shipping
l Remote Area: + $20.00
l Super Remote Area: + $30.00
l Super Super Remote Area: + $50.00
(Remote area classifications may vary by country. Please rely on our confirmation after we check your address.)
Important Notes:
l Shipping is free within standard coverage areas. Additional fees apply only for addresses outside our standard coverage and are borne by the customer.
l If you place an order without providing your address for a pre-check and your address is later found to be outside our standard coverage, we may contact you to pay the additional fee. If we cannot reach you or you decline to pay the fee, we may not be able to process your order.
l If you have any questions, please contact us before placing your order using the contact details below.
3. Contact Us
If you have any questions about our shipping policy, or if you would like to check whether your address is within our standard coverage, please contact us:
Email: velldoll@outlook.com